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3 Common Dating Site Complaints Members of HRB Don't Have to Worry About

23. October 2012 by Dasha 0 Comments

Though Russian dating gets a bad rap, the truth is that Hot Russian Brides provides a better user experience then many mainstream dating sites. Here are three real-life complaints from consumeraffairs.com and why these issues don't fly on HRB.

 

Members Ask for Money

“(Site) is full of scammers. I have been asked for money by subscribers several times. I see the same members posting under a different username, and when I identify them to (the site) it takes days for them to remove them.”

It’s against the rules for the women on HRB to ask men for money or gifts (and vice versa). In fact, before joining the site, each woman records a validation video in which she states she will not solicit members for money or presents. Now, it’d be inaccurate to say none of the women on HRB ever breaks this rule. However, we strictly forbid them from doing so and will terminate a woman’s account if she refuses to follow the rules. 

Profiles Are Inactive

“Many profiles to whom I have written are cancelled, non-existent, and no longer online. (Service) has not deleted these profiles, which caused great emotional strain.”

 

We also work hard to ensure the profiles on HRB are accurate and up-to-date. How? When a woman leaves the site we immediately deactivate her profile. Not only that, but we automatically purge profiles that have been inactive for several months to account for women who drop out unexpectedly. If a man tries to access an old profile (by clicking on an old pictorial or link, for example), he will see this error message: “The profile you were trying to view is no longer active or is invalid.”


Customer Service is Unresponsive

“No one has replied to my emails, and to top it off, no one picks up the phone in customer service...they have a voicemail box that wants to call you back!!!"

Our friendly, bilingual customer service team is available seven days a week to assist members with any issues that arise. Depending on the time of day, customers can reach us by phone, email, post, web form, or live video streaming. We also help customers with a variety of issues, be it scammer concerns or questions about how to use the site. If a customer does go to voicemail for some reason, he can be sure someone will promptly return his call. Another good thing about HRB is that we’re located in the United States, so members don’t have to worry about vast time zone differences or dealing with non-English speakers.

Hot Russian Brides isn’t perfect, but we work hard to ensure members enjoy using our site. Unfortunately, other services aren’t as concerned with customer satisfaction. Give us a try to see the difference for yourself.