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Why can’t I access my HotRussianBrides.com account?

14. October 2009 by Gregg 0 Comments

If you are having trouble accessing your account here on HotRussianBrides.com, there are a few different reasons why you may not be able to log in. the easiest way to tell the difference is to look at the error message you are receiving:

 

Can't Login

If you cannot log in and our website states “The credentials you provided are invalid” or “Your login attempt failed.” This may mean that there is an issue with your username or password. Please go ahead and type these in again, taking care to ensure the capitalization and the spelling of both of them is correct. If you are sure that both are correct, please contact us here at Customer Service and we will be happy to take a look and figure out what is causing you login issues.

 

Credential Errors

If the error states “The credentials you provided are invalid-3” or “The credentials you provided are invalid-4”, this indicates that there may be an issue with your browser that is preventing the site from moving forward. Please make sure that all pop-up blockers are disabled and then try the steps below:

 

1) Go to the top of your internet browser and click on the option called “tools”.

2) Select “Internet Options” from the drop down menu.

3) The first page of the window that appears will be titled “General”.  Scroll down to “delete cookies” and “delete files”.  Make sure that you click on both of these options.

4) Click on the “Settings” tab next to the other buttons.  

5) Underneath the title “Check for newer version of stored pages” make sure that the option “every visit to the page” is highlighted.

6) Click “Ok”.

7) Go back to the top of the window and click on the 3rd tab to the left titled “privacy”.

8) Once in the Privacy menu, you will be presented with three buttons, one of which is “advanced”, click this. 

9) Ensure that “Always allow session cookies” is highlighted, as well as “allow 3rd party cookies”.

 

Locked Out

If the site states “Your Account has been administratively locked”, this indicates that there may be an issue with your account that we may need to speak to you about. Please go ahead and contact our Customer Service department and we will do our best to work with you to reactivate you.

 

Not in Your Country?

If the account states “This Service is Not Currently Available in your area”, this may indicate that you are trying to log in from an area or country that we are currently unable to provide service to. If you feel there is an error there, please contact our Customer Service department and we will do our best to work with you to provide access to our site.