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Why didn’t my purchase go through? The funds look like they were taken out of my account!

2. June 2010 by Gregg 0 Comments

If you are using a Credit Card on our Russian dating site, it’s important to note that our security procedures are extremely tight. Because we are dedicated to being one of the most secure companies in the International Matchmaking world, we have placed some additional safeguards on the credit card processing system to make sure that our members do not receive any Russian Bride scam or credit card fraud related charges.

If you are using a credit card to purchase a credit package or to upgrade or renew a membership it is always important to ensure you are entering your information exactly as it appears in the card issuer’s records. This means that the name must match what is on the card, the billing address must match the one on file exactly and other details like the expiration date and the CVV code are vital.

While some banks are willing to allow transactions to charge if one or more of these variables are incorrect, if we receive a notice from them about any information being incorrect at this Authorization phase, we will cancel the credit purchase immediately. This does sometimes mean that the bank will withhold funds from your account for a period of time (the length depends on the bank’s policies). Please be assured that in these cases, we have canceled the online purchase and the bank will return these funds to you when they have finished processing the cancelation. In the meantime, please check with your bank and ensure that the information they have on file for you matches your details exactly.